FAQs

Frequently Asked Questions

Here you'll find answers to the most common questions about digital products, ordering process, downloads, and more. I've organized everything to make your experience as easy as possible. If you don't find the answers to your question(s), feel free to reach out using the Contact form — I'm always happy to help! Thank you for choosing Cuddly Cute Designs for your crafting projects.

Customer Accounts

How do I create or log into my account?

*If you haven't made a purchase yet (from the new website):

  • From PC:
  1. Click the person icon in the upper right corner of your screen
  2. Enter your email address & click Continue.
  3. Enter the 6-digit code sent to the email address you entered & click Submit.
  4. Click the person icon again in the upper right corner of your screen & select Profile.
  5. From here you can edit your name, email, & add an address.
  • From Mobile device:
  1. Click the 3 lines in the upper left corner of your screen
  2. Click Log in at the bottom of your screen
  3. Enter your email address & click Continue.
  4. Enter the 6-digit code sent to the email address you entered & click Submit.
  5. Click the 3 lines at the top left of your screen & then click Profile at the bottom of your screen.
  6. From here you can edit your name, email, & add an address.

*To create account from checkout:

  1. Click the Log in link by the Contact field.
  2. Enter your email address & click Continue.
  3. Enter the 6-digit code sent to the email address you entered & click Submit.
  4. You'll be redirected back to the checkout to complete your order

Why can't I create a password for my account?

Our account system uses secure, password-free login codes.

When you want to log into your account, simply enter your email address, then the secure code sent to you.

This helps keep your account safe and makes it easier for you to access your downloads anytime.

What can I do in my account?

In your account, you can:

  • view past orders
  • access and download purchased files
  • update your personal information

PLEASE NOTE: Orders from the old website could not be transferred over, therefore are not accessible from your account on the new website. Thank you for understanding!

I didn't receive my log in code email - what should I do?

Please check your spam or junk folder first. If you still are unable to find it after a few minutes, feel free to request a new login code or reach out for assistance using the Contact form.

Do I have to create an account to shop?

No, creating an account is optional! You can complete your purchase as a guest. However, having an account makes it easy to access all your purchased files in one place whenever you need them.

How do I cancel my account?

You will need to request an account cancellation by using the Contact form.

WARNING: Cancelling/Deleting your account will delete all information AND digital download access!

What are file updates?

I am currently in the process of updating every file on the website. These updates will include:

  • Adding PNG images (if applicable)
  • Adding Draw & Cut files for eyelashes & smiles (if applicable)
  • Adding an Assembly Guide
  • Removing the JPG file format for cutting

All newly released files will already include the updates.

Any file that goes through the update will have the "WHAT YOU WILL RECEIVE" section updated.

If the file has NOT been updated it will be noted in the "WHAT YOU WILL RECEIVE" section.

How do I get an updated version of a file I already purchased?

Files that have gone through the updates will have the "WHAT YOU WILL RECEIVE" section updated.

Once the file has gone through the updates, you are able to download the file again from your account and the newly downloaded file will include the updates.

If the file you have was purchased off the old website and is not included in your File Library on your account, let me know using the Contact form and I will email it to you.

Orders & Payments

What payment methods do you accept?

*Payment Methods:

  • We accept a wide range of major credit and debit cards, including Visa, Mastercard, American Express, & Discover.
  • We also accept Apple Pay, Google Pay, & Amazon Pay.

(All payments are securely processed at checkout)

*Currencies:

  • Since Cuddly Cute Designs operates out of the United States, all prices are listed in USD (U.S. Dollars).
  • If you are shopping from another country, your payment will automatically convert to USD during checkout by your bank or payment provider.
  • To view approximate prices in your local currency, simply select your country from the dropdown menu at the top right of the page.

Can I return or cancel my order?

*Returns:

  • Downloaded digital products cannot be returned or refunded due to the nature of the product.
  • Please review the product descriptions carefully before completing your order.
  • I encourage you to get the Freebie file to ensure the product & file types will work for your needs.

*Cancellations:

  • If you have not yet downloaded your file(s), you may request a cancellation & refund by contacting me using the Contact form.
  • Once a file has been downloaded, the order is considered complete and can no longer be cancelled or refunded.

*For more detailed information, please review our Refund Policy.

Is it safe to shop on your website?

Yes! Our website uses SSL encryption to keep your personal information and payment details safe and secure.

Will I receive an order confirmation?

Yes! After completing your purchase, you will receive an order confirmation email showing your order details along with a button to access your file(s) to download.

I didn't receive my order confirmation - what should I do?

First check your spam or junk folder. If you still do not seed it, please reach out using the Contact form and I will be happy to help!

How do I apply a discount code I received?

Once you've added products to your cart, you'll click Check out.

You'll enter the code into the box labeled Discount code above the total.

You must click Apply to adjust the total.

*You can do this to check your total before actually paying and then return to shopping by either clicking on the Cuddly Cute Design Logo or the shopping bag icon at the top of the page - Note: you will need to enter the code again before processing your payment!

Downloading Your Files

How do I access my purchased files?

Your purchased digital files are available once your payment has been successfully processed.

You can access your downloads in several ways:

1. Immediately after checkout: Click the "Access Digital File(s)" button on your order confirmation page.

2. Order confirmation email: Click the "Download My Purchase" button in the confirmation email sent after checkout.

3. Digital delivery email: Look for a separate email titled "Your Cuddly Cute Design Purchase" and click "Access File(s)."

4. Your customer account: Log into your Cuddly Cute Designs account, locate your purchase, and select "Access File(s) Here."

IMPORTANT: Please download and save your purchased files to your computer or device for safekeeping. We recommend keeping a backup of all digital purchases.

Your purchased digital files are available once your payment has been successfully processed.

You can access your downloads in several ways:

1. Immediately after checkout: Click the "Access Digital File(s)" button on your order confirmation page.

2. Order confirmation email: Click the "Download My Purchase" button in the confirmation email sent after checkout.

3. Digital delivery email: Look for a separate email titled "Your Cuddly Cute Design Purchase" and click "Access File(s)."

4. Your customer account: Log into your Cuddly Cute Designs account, locate your purchase, and select "Access File(s) Here."

IMPORTANT: Please download and save your purchased files to your computer or device for safekeeping. We recommend keeping a backup of all digital purchases.

If your download link is missing or not working, please contact us using our Contact form and include your order number.

How soon will I receive my files?

Digital downloads are normally available immediately after your payment has been successfully processed.

You can access your files directly from the order confirmation page. You will also receive email instructions for accessing your purchase.

Please allow a few minutes for payment processing and email delivery.

Don't see your email?

  • Check your Spam, Junk, or Promotions folder.
  • Verify that you're checking the email address used at checkout.
  • Log into your customer account to access your purchase.

If your payment was successful but your files are unavailable, please contact us using our Contact Form and include your order number.

Do I need an account to download my files?

No! You do not need to log into an account to purchase or download digital files.

Once your payment has been processed, you can access your purchases directly from the order confirmation page or through the download links sent to your email.

However, we recommend using your customer account because it makes finding and re-downloading past purchases much easier.

To access your account, simply click Log In and enter the email address used at checkout. A secure login code will be sent to your email. No password is required!

NOTE: Please use the same email address associated with your purchases.

Can I download my files more than once?

Yes! Your purchased digital files can be downloaded again while they remain available in your Cuddly Cute Designs account.

Simply log into your account, locate your order, and access your purchased files.

We strongly recommend downloading and saving a backup of all your purchases. This ensures you have access to your files even if you change devices, lose an email, or a product is eventually discontinued.

Digital purchases are yours to keep and use in accordance with our Terms & Conditions.

What should I do if I'm having trouble downloading or opening my files?

All Cuddly Cute Designs digital files are delivered in a compressed ZIP folder. You must download and extract (unzip) this folder before using the individual files.

STEP 1. Download your purchase

Use the download link provided after checkout, in your confirmation email, or through your customer account.

Save the ZIP file to a location on your computer or device that you can easily find.

STEP 2. Extract your ZIP file

Windows users:

  1. Locate the downloaded ZIP file.
  2. Right-click the file.
  3. Select "Extract All."
  4. Choose a destination and click Extract.
  5. Open the newly created folder to access your files.

Mac users:

  1. Open Finder and locate your downloaded ZIP file.
  2. Double-click the ZIP file.
  3. Open the extracted folder to access your files.

iPhone/iPad users:

  1. Open the Files app.
  2. Locate your downloaded ZIP file.
  3. Tap the ZIP file once to extract it.
  4. Open the newly created folder.

STEP 3. Import your design file

Once extracted, open your preferred design software (such as Cricut Design Space or Silhouette Studio) and use its Upload or Import function to select the appropriate file.

Do not attempt to upload the compressed ZIP folder directly into your design software.

STILL HAVING TROUBLE?

  • Try downloading a fresh copy of your purchase.
  • Confirm that your device has sufficient storage space.
  • Make sure your software supports the file format you are attempting to use.
  • Apple users: Please review our "Troubleshooting Downloads for Apple Users" section above for additional solutions.

If you believe there is an issue with the actual download or purchased file, please use our Contact Form.

When contacting us, include your order number, the name of the design, and a screenshot of any error message.

Please Note: Cuddly Cute Designs provides support for purchase verification, download availability, and issues with our digital files. We are unable to provide technical support for individual devices, operating systems, third-party applications, or personal file-storage settings.

Troubleshooting Downloads for Apple Users (Mac, iPhone & iPad)

Experiencing difficulty downloading, extracting, or opening your purchased files on an Apple device?

Please review the troubleshooting steps below. These instructions cover common issues involving Safari, ZIP extraction, SVG files, and Apple file-storage permissions.

For device-specific problems beyond these instructions, please refer to Apple Support.

1. My download does not include an SVG file.

All Cuddly Cute Designs cut files include an SVG format.

If using a Mac:

Apple may hide file extensions by default.

  1. Open Finder.
  2. Select Finder > Settings.
  3. Click Advanced.
  4. Check "Show all filename extensions."

Also, make sure your ZIP file has been fully extracted.

  • Open Finder and locate your Downloads folder.
  • Double-click your purchased ZIP file.
  • Open the newly created folder to locate your design files.

NOTE: SVG files may display as browser icons. This does not mean they are missing or have been converted to another format.

2. How do I download and extract files on an iPhone or iPad?

You can download and extract ZIP files directly on your Apple device.

  1. Open Safari and download your purchased ZIP file.
  2. Open the Files app.
  3. Tap Browse and locate your Downloads folder (usually under iCloud Drive or On My iPad/iPhone).
  4. Locate the ZIP file and tap it once.
  5. Your device should automatically create a new folder containing your purchased files.
  6. Open the new folder to access the individual file formats.

Using Cricut Design Space?

The iOS version of Cricut Design Space supports SVG uploads.

  1. Open Cricut Design Space.
  2. Create a new project.
  3. Select Upload > Browse Files.
  4. Locate the extracted folder containing your purchase.
  5. Select the SVG file, NOT the ZIP file.

Please note that DXF files are not supported in the mobile version of Cricut Design Space.

3. I receive an error saying I don't have permission to save the file.

This is generally a device or file-storage permission issue rather than an SVG compatibility error.

Please try the following:

  1. Open your Files app.
  2. Check whether the purchased ZIP file or an extracted folder is already saved.
  3. If the ZIP file is present, tap it once to extract its contents.
  4. If the file will not extract, try downloading a fresh copy using Safari.
  5. Save the new download to a different location, such as On My iPad > Downloads.

If you are using iCloud Drive or another cloud storage provider, verify that your device has available storage and permission to save files to that location.

For additional help with Apple file permissions, please visit Apple Support.

4. Safari says it cannot open the file because no available application can open it.

This may occur when attempting to open an individual design file directly through your browser.

If using a Mac:

  1. Locate the original ZIP file in Finder > Downloads.
  2. If the file is not there, return to your download link.
  3. Control-click the link and choose Download Linked File, if available.
  4. Locate the downloaded ZIP file and double-click it to extract the contents.
  5. Open your cutting-machine design software.
  6. Use the software's Upload or Import function to select the appropriate SVG or DXF file.

Important: Do not upload the ZIP file directly into your design software. It must be extracted first.

5. How do I stop Safari from automatically opening downloads on my Mac?

  1. Open Safari.
  2. Select Safari > Settings.
  3. Click the General tab.
  4. Uncheck "Open safe files after downloading," if this option is available.

This setting applies to Safari on Mac, not iPhone or iPad.

6. My Mac says the file is damaged, unsupported, or cannot be opened.

First, confirm that the ZIP file has been completely downloaded and extracted.

If the error occurs when opening an individual SVG or DXF file, try importing it directly into compatible design software instead of double-clicking it.

If the ZIP file itself cannot be extracted, please try downloading a fresh copy.

Do not override your Mac's security warnings or change security permissions unless you understand the warning and trust the application involved.

Still having trouble?

If you have completed the troubleshooting steps above and believe there may be an issue with the actual download or purchased file, please use our Contact Form.

When contacting us, please include:

  • Your order number.
  • The name of the purchased design.
  • A screenshot of any error message.
  • Whether you are using Windows, Mac, iPhone, or iPad.

We are happy to help verify your purchase, download availability, and the integrity of our digital files.

Please note that Cuddly Cute Designs cannot provide technical support for individual devices, operating systems, third-party applications, or personal file-storage settings. For device-specific issues, please contact the appropriate manufacturer or software provider.

Thank you for shopping with Cuddly Cute Designs!

Software Compatibility

What software do I need to use your cutting files?

*To use my cutting files (SVG & DXF) with a cutting machine like Cricut or Silhouette, you can use the software that came with your machine - such as Cricut Design Space for Cricut or Silhouette Studio for Silhouette.

  • Note for Silhouette users: to use the SVG format, you will need to upgrade to the Designer Edition of Silhouette Studio.
  • The Basic Edition will only open the DXF file.
  • It is highly recommended to upgrade to the Designer Edition.
  • Working with the DXF file can be difficult because they import as outlines - not in full color and the lines do not stay grouped together when moved around.

*You can also use the SVG format in third-party programs that work with your machine, like Sure Cuts A Lot (SCAL) or Make the Cut (MTC).

What software do I need to use the PNG clipart files?

*The PNG clipart files can be used with a wide range of programs (you do not need a cutting machine)

*PNGs can be opened in most graphic design, word processing, & photo editing software such as:

  • Adobe Photoshop
  • Canva
  • Microsoft Word
  • Procreate
  • Affinity Designer
  • and many more!

PNGs are perfect for digital scrapbooking, printing (like print & cut), sublimation, creating stickers, and many other crafts.

Are your files compatible with both Windows & Mac computers?

Yes! My files work with both Windows & Mac operating systems. Just be sure your chosen software is installed and supports the file types offered (SVG, DXF, PNG).

What happened to the Studio3 files you were offering in your files?

Recently, I learned that the Studio3 file format is owned by Silhouette Studio, and according to their License Agreement, it is not permitted to sell files created in their software.

To comply with their policies, I have removed the Studio3 files from my products.

Instead, I have reintroduced the DXF files, which are still compatible with the free version of Silhouette Studio.

Thank you for understanding!